Seamlessly integrated support.
Enterprise IT departments are under constant pressure to effectively and efficiently support a widely distributed and mobile workforce in a landscape of growing complexity. Secure-24’s help desk services are designed to provide customers with a premier help desk experience and a single point of contact for proactive IT service management—and to free up your internal IT resources to focus on strategic projects rather than help desk issues.
To support your hosting environment, Secure-24 can provide the exact level of help desk support that you require. Whether you need our highly qualified help desk analysts to provide first-level phone support or you opt for our total ticket management approach—where incidents are managed and escalated by Secure-24 to our highly skilled network and application engineers who then coordinate any required vendor interactions—we can support your environment with dedicated resources using optimized help desk procedures.
Secure-24’s help desk’s comprehensive support model incorporates ITIL and COBIT standards, is security compliant, and integrates continuous process improvement. Our support teams are seamlessly integrated, which means that regardless of resources needed to resolve the incident, they are all managed and escalated by Secure-24.
Robust and scalable solutions.
Our help desk support solutions, which can be scaled to meet your requirements, have robust features, including:
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When you use Secure-24’s help desk support services, you have access to our Incident and Problem Management System—we can also integrate our system with your existing ticketing system. Our help desk services are available 24/7, 365-days-a-year, and enable customers to open incidents using the phone, email, or our Customer Portal.
Call 1-800-332-0076 or Contact Us to learn more about our Help Desk services.
